For use by parents and members of the public

This procedure is to be used for complaints against an academy within Pele Trust, a member of staff, the Academy Committee or the Board of Directors. There are separate arrangements, laid down by law to cover the following:

• Complaints against the curriculum, collective worship and religious education
• Appeals against admissions
• Appeals against exclusions
• Appeals about assessments and statements of special educational needs

For further guidance on any of the above, please contact the Headteacher or Pele Trust Chief Executive Officer (CEO).

Complaints Policy